Frequently Asked Questions
At Moblat apartments we are always trying to improve our services to make your stay more confortable. Here are some of the more frequently asked questions. Please let us know, if there are any questions we should add to the list below:
Cancellation Policy for Moblat Apartments
No, there is not a front desk. This is a self-catered apartment
The check In instructions will be provided to you once your reservation is confirmed and your payment has been received. The instructions will be sent to you via email
Yes, there is a one-time departure cleaning fee. This fee is non-refundable and can’t be waived. The total fee is between $ 75.00 to $ 125.00. it depends on the location you are staying. This fee only applies to US locations.
Yes, we have multiple locations in New York, Miami and Medellin
Check In is after 3:00 pm local time
If you need to check in before 3:00 pm, please contact us 24 hours prior to your arrival and we will try to accommodate for your needs. It is very difficult for us to allow an early Check In, if we have guests checking out on the same day.
Check Out is before 11:00 am local time
If you need to stay a little bit longer, please contact us ahead of time and we will try to assist you with your Check Out needs. It all depends, if we have any other guests arriving the day you are checking out at the same location.
Upon your arrival, you will find fresh towels and linens in your apartment
No, we do not provide daily cleaning service unless is requested by you. We provide a fresh set of linens and towels for your stay. We can provide the service for a fee that will average between $75.00 and $125.00. Also, we can provide you with the information for laundry service in the area.
Yes, we do have cable TV in our locations.
Yes, we have plenty of grocery stores, restaurants, laundry places in the area etc. You will receive a link with a map that has a bunch of local recommendations
No, we do not have any parking spaces designated to us. But, you should be able to find a parking space within 1 or 2 blocks away from the property. Please be observant of the city regulations during the day.
SmoothParking.com has a map of the parking regulations, and up to date information on current parking regulations.
Be very careful to follow the NYC Department of Transportation posted regulations and meter instructions. As long as you follow these rules you would be OK and you usually would find parking within one or two blocks from the apartment.
Yes, we offers a free parking space per unit
Please leave the keys in the security lock box where you got the keys when you Check In. It is very important that after you place the keys in the security lock box that you rotate the code in the box.
We will have to contact a 3rd party company to make new keys for us and you will be charge for the service.
No, smoking is prohibited and we do not allow smoking in any of our properties. Any violators of the smoking policy will be charge $ 150.00 for professional cleaning services.
Only if they accompanied by an adult. All minors must in company of an adult during their stay.
No, we do not provide food service. Our apartments have a fully equipped kitchen and there are multiple grocery stores and mini markets in your area. Also, we have many restaurants in the area with free delivery service